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ROOT VPN support · Real replies from real people

How can we help?

Check the quick fixes below, or send us a message. Every email gets read by a person and answered from the same address you wrote to — no ticket-bot maze, no canned runaround.

Contact support Common fixes

Write to the right inbox

Prefer email? These addresses go straight into our support queue — pick the closest fit and we route it from there.

Help & accounts

Connection problems, sign-in, devices, general questions.

support@rootvpn.app

Billing

Payments, refunds, plan changes, invoices.

billing@rootvpn.app

Business & partners

Enterprise VPN, white-label, resellers and the API.

partners@rootvpn.app

Sponsorships

Creator sponsorships, reviews and media enquiries.

sponsorships@rootvpn.app

Privacy

Data requests (DSAR), privacy questions, legal.

privacy@rootvpn.app

Abuse

Report misuse of the ROOT network.

abuse@rootvpn.app

Common fixes first

Nine times out of ten, one of these sorts it. If not, the form below reaches us directly.

The app says connected but nothing loads
Disconnect, wait five seconds, and reconnect — the app now detects a dead tunnel automatically and restores your internet rather than leaving you offline. If it persists, switch server location once and try again, then contact us with the time it happened.
I can't sign in / didn't get the verification email
Check spam for mail from no-reply@rootvpn.app and use the resend button on the sign-in screen. Password resets expire after an hour — request a fresh one if yours has gone stale.
Which locations can I use on the free plan?
Free connects you to the fastest available location automatically. Plus unlocks the full country list with manual choice — see all locations.
How many devices can I use?
One device on the free plan, five on paid plans. Removing an old device in your account frees a slot instantly.
Is my speed test slow through the VPN?
Try our speed test with and without ROOT connected, and pick the nearest location. Some slowdown at distance is physics; a big drop on a nearby server is worth a support message.
How do I request or delete my data?
Email privacy@rootvpn.app from your account address. We keep no activity logs, so what we hold is your account basics — we will confirm and action requests within the statutory window.

Send us a message

Goes straight into our queue. We reply by email, usually within one working day.

We use your email only to reply to this message. No lists, no marketing — see our privacy policy.